Bertrand Thomas

Pioneered an AI assistant based on Large Language Models to answer technical questions about Symantec's products, helping customer success and support teams browse internal knowledge base and support cases.

Built Symantec Business Intelligence platform from the ground up, driving Sales Go-To-Market and Customer Success operations, replacing a legacy CRM system serving the entire division.

Provided direct support to Symantec leadership team to create the Annual Operating Plan, leveraging quantitative and qualitative models to forecast financial performance and define product strategy.

Designed a "Sales Play" recommendation engine to help sales teams determine the best approach to win renewal deals using customer intelligence data.

Delivered Quarterly Business Review presentations to general manager and vice presidents, analyzing financial and adoption data for every product line and identifying business blockers impeding division performance.

Developed a Sales Enablement Tool around the MITRE ATT&CK framework to showcase Symantec's capabilities against cyber threats to C-Level audience and Security Operation Center decision makers.

Managed a team of 15 engineers across 4 locations, coordinating with 10 project managers and tracking up to 20 cybersecurity projects valued at $5M.

Pioneered a Search & Data Analytics platform that has been adopted enterprise-wide; trained 60 engineers on leveraging the technology, decreasing overall IT incidents resolution time by 30%.

Managed the deployment of a new endpoint security product on 60,000 workstations and 5,000 ATMs, creating detailed deployment plans, architectural drawings, and operation manuals.

Performed ethical hacking assignments for Fortune 500 companies, reporting security weaknesses and advising on technical and tactical countermeasures.